Privacy Policy

Auto Credit Cars is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Auto Credit Cars manages personal information. It is structured as follows:

Personal information Auto Credit Cars collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Auto Credit Cars and complaints
Changes to Privacy Policy

1. Personal information Auto Credit Cars collects

The main types of personal information Auto Credit Cars collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Auto Credit Cars such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Auto Credit Cars's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Auto Credit Cars's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Auto Credit Cars's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Auto Credit Cars.

Auto Credit Cars collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Auto Credit Cars keeps of telephone calls, or emails received, or messages sent to Auto Credit Cars or posted on Auto Credit Cars's pages on social media);
Auto Credit Cars's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Auto Credit Cars collects personal information in connection with running its business directly from the individual concerned. On occasion Auto Credit Cars may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Auto Credit Cars stores personal information in electronic and paper form.

Auto Credit Cars uses and discloses personal information as follows:

to source vehicles and sell them to Auto Credit Cars's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Auto Credit Cars's customers and prospective customers;
to obtain products, services or information from Auto Credit Cars's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Auto Credit Cars knows about them);
to operate and manage Auto Credit Cars's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Auto Credit Cars. For example, Auto Credit Cars may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Auto Credit Cars also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Auto Credit Cars uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Auto Credit Cars uses in the operation of the computer program is browsing history on Auto Credit Cars's websites, name, contact information, and other information you may input into Auto Credit Cars's websites. The level of human oversight Auto Credit Cars provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Auto Credit Cars's staff.

4. Cookies

Auto Credit Cars uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Auto Credit Cars's web server. Auto Credit Cars may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Auto Credit Cars's platforms and those social media platforms. Auto Credit Cars's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Auto Credit Cars's website.

5. Links to other websites

Auto Credit Cars's website may contain links to third party websites. Auto Credit Cars does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Auto Credit Cars and do not wish to receive these communications from Auto Credit Cars in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Auto Credit Cars.

7. Overseas transfers

Auto Credit Cars's website/s are hosted in Australia. On occasion, a third party service provider Auto Credit Cars engages or that Auto Credit Cars is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Auto Credit Cars holds about them by contacting Auto Credit Cars during business hours on 08 8277 9577 or via the contact page.

Auto Credit Cars may require an individual making a request to verify their identity before processing their request.

Auto Credit Cars will aim to respond to all requests promptly and within 30 days.

Auto Credit Cars may refuse a request where permitted or required by law. Auto Credit Cars will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Auto Credit Cars and complaints

If you have any queries, concerns or complaints about how Auto Credit Cars handles your personal information please contact Auto Credit Cars during business hours on 08 8277 9577 or via the contact page. Auto Credit Cars may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Auto Credit Cars can understand the nature of your concern. In most cases, Auto Credit Cars will ask that you put your request in writing.

Auto Credit Cars takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Auto Credit Cars's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 08 8277 9577
Mailing Address: 26 Furness Ave, Edwardstown, SA, 5039

10. Changes to Privacy Policy

Auto Credit Cars may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.